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Return, Exchange, and Refund Policy

At the Creative Crafts Online Store ("we", "us", or "our"), we want you to be completely satisfied with your purchase. This Return, Exchange, and Refund Policy outlines the terms and conditions for returning or exchanging products purchased from our website crafts.onlinestore.website (the "Website").

Returns and Exchanges

  1. Eligibility: To be eligible for a return or exchange, items must be unused, undamaged, and in their original packaging. Returns or exchanges are typically accepted within 24 hours of the purchase date.
  2. Process: If you would like to initiate a return or exchange, please contact us with your order number and reason for the return or exchange. We will provide you with further instructions on how to proceed.
  3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item). We recommend using a trackable shipping method and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
  4. Refunds or Store Credit: Refunds will be issued to the original method of payment used for the purchase, or store credit may be provided upon request. Refunds are typically processed within 5-7 business days after we receive the returned items.

Refund Policy

  1. Eligibility: Refunds are issued for eligible returns or cancellations in accordance with our Return, Exchange, and Refund Policy
  2. Cancellation: If you wish to cancel an order before it has been shipped, please contact us as soon as possible. Once an order has been shipped, it cannot be cancelled.

Damaged or Defective Items

  1. If you receive a damaged or defective item, please contact us immediately with photos of the damaged or defective product. We will work with you to resolve the issue promptly, either by providing a replacement item or issuing a refund.

By making a purchase through our Website, you acknowledge and agree to abide by the terms and conditions outlined in this Return, Exchange, and Refund Policy.